Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for parents, caregivers, and gift-givers seeking high-quality baby products. By using our site, you confirm you are at least 18 years old or accessing with parental supervision.

1.2 Intellectual Property

All content on cloudislandbabyshop.com, including text, graphics, logos, and product designs, is the property of Cloud Island™ and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in describing our baby products (including clothing, toys, bedding, and accessories), but cannot guarantee that colors, textures, or sizes will display exactly as shown due to monitor variations.

2.2 Age Recommendations

All age recommendations for toys and products are guidelines based on safety standards. Parents remain responsible for determining appropriateness for their child’s development stage.

3. Orders and Payments

3.1 Order Process

When you place an order, you’re making an offer to purchase subject to these terms. We reserve the right to refuse service, cancel orders, or limit quantities at our discretion.

3.2 Pricing and Payment

We accept Visa, MasterCard, JCB, and PayPal. Prices are in USD and subject to change without notice. You’re responsible for any applicable taxes or customs duties.

3.3 Order Confirmation

After payment processing (1-2 business days), you’ll receive an email confirmation with your order details and estimated delivery timeframe.

4. Shipping Policy

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive tracking information once shipped.

4.2 Shipping Options

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
• Free Shipping: Orders over $50 via EMS (15-25 business days)

Delivery times are estimates and may vary based on location and customs processing. We ship worldwide except to certain Asian countries and remote areas.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for unused items in original packaging with tags attached. Non-returnable items include:

• Opened baby bedding and changing pads
• Bath & potty items (hygiene reasons)
• Personalized/custom gifts

5.2 Return Process

1. Email [email protected] within 15 days with order details
2. Wait for return authorization (1-2 business days)
3. Ship items to provided address (customer pays return shipping unless our error)

5.3 Refunds

Refunds are processed within 3-5 business days after we receive and inspect returns. Original shipping fees are non-refundable unless the return results from our error.

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate shipping/payment information. We’re not responsible for delays or failures due to incorrect details.

6.2 Product Use

You agree to use all products as intended and follow safety guidelines, especially for items like baby gyms, toys, and bedding.

6.3 Compliance with Laws

You’re responsible for complying with all import regulations in your country.

7. Limitations of Liability

Cloud Island™ shall not be liable for:

• Any indirect, incidental, or consequential damages
• Delivery delays beyond our reasonable control
• Product misuse or failure to follow care instructions

Our total liability for any claim related to your order shall not exceed the purchase price of the product(s) in question.

8. Privacy and Data Protection

We collect and use personal information as described in our separate Privacy Policy, available on our website. We implement security measures but cannot guarantee absolute data security.

9. Changes to Terms

We may update these Terms periodically. Continued use after changes constitutes acceptance of the modified terms.

10. Contact Information

For questions about these Terms or any order:

Cloud Island™ Customer Service
Email: [email protected]
Mail: 2686 Coleman Avenue, Escondido, US 92025